While we advise on any matter of concern to a client, the most common topics we advise on include:

• Welfare benefits
• Cost of living support
• Grant eligibility
• Debt and money
• Housing
• Employment

• Holiday and Transport
• Buying or repairing a car
• Scams
• Something has gone wrong with a purchase
• Insurance
• Water
• Phone, internet or TV
• Home improvements

• Housing Reviews (including banding and intentional homelessness)
• Preparation and Representation for Tribunals
• Immigration Appeals (including overstaying)

Our offices

We have offices in Hampton Hill, Sheen and Barnes. Outreach services are also available at Hampton, Ham library and Whitton library. Clients can receive advice by visiting one of our sites. Please see Visit Us for information about this service. Clients can also receive advice by telephone or online.

Unacceptable Client Behaviour

We aim to cultivate a safe and respectful environment for both staff and clients at our organisation. We are committed to providing assistance to everyone in need, but we also uphold the right for our staff to work without fear of abuse or harassment.

Unacceptable Behaviours:

The following Behaviours will not be tolerated under any circumstances:

• Verbal Abuse: Swearing, using abusive or discriminatory language (racism, sexism, homophobia, etc.), shouting, or making persistent interruptions
• Threats and Violence: Threatening or engaging in violent Behaviour towards staff or other clients, including intimidating body language or gestures.
• Unreasonable Demands: Making excessive demands on staff time, repeatedly requesting to speak to a specific person when it’s not feasible or contacting multiple staff to obtain a different outcome.
• Unacceptable Online Behaviour: Engaging in any of the above behaviours in emails, or social media interactions.

Please see our Unacceptable Client Behaviour policy for more information.